Privacy

1. Who this information on personal data management is intended for
Visitors to our AgentLand website, users of our mobile applications, Neodia customers and people following us on social networks.
2. Neodia
Neodia is a simplified joint stock company (SAS) with share capital of €7,241.45, registered with the Paris Trade and Companies Register under number B 439 476 938, represented by Mr RICHARD Raphaël, in his capacity as Chairman, and whose registered office is located at 17 rue Etex, 75018 Paris.
Neodia publishes the AgentLand.com website and collects, processes and uses your data in its capacity as data controller.

3. Why we use your data

3.1 When do we collect your personal data?
We may collect your Data when:
you connect to the Agentland.com site with a computer, tablet or smartphone,you use cookies,you create an account on our Agentland.com site,you purchase our services and products,you subscribe to our loyalty programme you subscribe to our information feeds sent by email (newsletters, courses, newsletters, product alerts, private sales, flash sales, promotions, etc.),you subscribe to our information feeds sent by text message,you join our pages on social networks (Facebook, Instagram, Linkedin, Youtube, Pinterest, Snapchat, Twitter, Medium, etc.). 3.2 We collect and use your data in order to
Understand how our site is used
By aggregating it with that of other users and analysing it in a non-personal way or by analysing it in a personal way and modifying our site and our application according to the data analyses carried out. The legal basis for this processing is your consent
Managing your orders
This processing allows us to
Manage the payment of orders,
Better manage our relationship with our customers and prospects,
Ensure a better after-sales service,
Manage our distance selling service,
Manage our relationship with our customers through social networks,Manage advertising campaigns that depend on the pages and products that you have consulted on our site,
Manage the routing and delivery of products that you have ordered
Manage the payment of orders
The legal basis for this processing is the performance of the contract between you and us.
The legal basis for the processing of information relating to product recalls is Neodia's legal obligation.
The legal basis for the processing of information relating to advertising campaigns is your consent or Neodia's legitimate interest.
Managing customer reviews
We collect data when you write and send us reviews on AgentLand.com. 
The legal basis for processing information related to customer reviews is your consent or Neodia's legitimate interest.
We collect and use data on our customers in order to detect fraudsters and bad payers.
The legal basis for processing information related to the fight against fraud is the legitimate interest of Neodia and the execution of your distance selling/services contract
Targeting our email mailings (informative, advertising, relational)
We collect and use data on our customers in order to :
Keep our prospect and customer files up to dateHave access to candidates for consumer surveysSend informative, advertising or relationship emails
Analyse the reactions of email recipients
Organise promotional campaigns for partners' products or services
Organise competitions 
Enrich our customer files
Monitor your use of our system
To improve our teaching methods
To develop our content
To provide proof of participants' attendance to organisations financing training (human resources departments, public bodies, job centres, local authorities, etc.)
The legal basis for processing information relating to the sending of emails is the consent of the Internet user or the legitimate interest of Neodia.

4. Who has access to your data
We transmit your data to a specific list of subcontractors necessary for the proper functioning of the services we offer:
IT development of our site and applications
online payment (e.g. banks, payment service providers),
customer relationship management (e.g. call centres),
after-sales serviceproduct delivery (e.g. carriers)
management of customer reviewssending of emails

5. How long is your personal data kept?
The following data is kept for a maximum of 3 years in the active databases:
Data concerning visitors to the site and prospective customers
The following data is kept for 5 years in the active databases
Data relating to customers who have placed orders
The following data is then kept for a maximum of three years in the active databases
 
The following data is kept for 5 years in the active databases
Data relating to customers who have placed orders
The following data is then kept for 5 years in the archives
Data relating to customers who have placed orders
6. How can I access, modify or delete data?
To access, modify, delete or retrieve your data:
Log on to the page http://www.Agentland.comEnvoyez email describing your request to the following email address accompanied by a copy of your identity card or passportSend a letter to the following address Agentland c/o Neodia, 17 rue etex, 75018 Paris accompanied by a copy of your identity card or passportNeodia will reply within a maximum of one (1) month following the date of receipt of your request.
You may request that Neodia restrict the use of your data, with the exception of the following cases:
Mandatory data for order trackingMandatory data for administrative tracking of online trainingMandatory data for the provision of ordered servicesIf you request the deletion of your data, Neodia may still retain it in its archives for the period necessary to meet Neodia's legal, tax and accounting obligations.
You can request that your telephone number no longer be used for telephone canvassing by registering free of charge on the www.bloctel.fr website.
You can request that your email address no longer receive commercial prospecting emails by :
Sending an email to the address with the following content: Stop Prospection AgentlandIn the event of your death, you may inform your heirs or your notary of your wishes concerning the retention or deletion of your data, or its transmission to a third party.
If you do not do so, your notary or your heirs may contact Neodia to close your account and stop the use of your data.

7. How to recover your data and exercise your right to portability.
You have the right to recover your data:
Send an email describing your request to the following email address accompanied by a copy of your identity card or passportSend a letter to the following address accompanied by a copy of your identity card or passportNeodia will reply within a maximum of one (1) month following the date of receipt of your request.

8. User data analysis services installed on Neodia
Neodia has installed several tools on its site enabling it to adapt its advertising campaigns, the ergonomics of the pages of the site or its application, to adapt the content according to the expectations of visitors and customers, and to personalise the content for each Internet user.
8.1. These tools often use cookie technology
A cookie is a text file placed on the Internet user's hard disk by the server of the site visited or by a third-party server (advertising network, site audience analysis service, etc.).
It is thanks to cookies that Neodia can, for example, access personalised pages, receive advertisements for products already consulted (retargeting campaign) or avoid being blasted with the same advertisement too many times.
8.2 Essential navigation tracking systems
Essential navigation tracking systems are installed on our site. These systems are essential for browsing our site, in particular for the proper execution of the order process. If these systems are overloaded, it may be difficult to navigate our site and it may be impossible to place an order.
8.3 Audience analysis systems
Audience analysis tracking systems are installed on our site: Google Analytics, At Internet, Adobe Analytics, Google Tag Manager, Tag Commander, Bing Analytics, Yandex Analytics, Yahoo Analytics.
They are not essential for browsing our site, but may, for example, enable you to: facilitate your searches, optimise your shopping experience, and for us to: better target your expectations, improve our offer, or optimise the operation of our site.
You can block these systems by blocking the placement of associated cookies with the Ghostery extension available on Firefox, Chrome, Safari, Explorer or Opera.
8.4. Advertising campaign analysis and optimisation systems
Advertising campaign analysis and optimisation systems are installed on our site: Google Adwords, Facebook Ads, Linkedin Ads, Amazon Ads, App Nexus, Zanox, Tradedoubler, Effiliation, Timeone, Outbrain, Taboola, Ligatus, Criteo.
Internet advertising networks, such as Neodia, allow their advertisers to measure the effectiveness of an advertising campaign by displaying the number of clickers on the ads, the length of their visit or the number of purchases they have made.
You can block these systems by blocking the placement of associated cookies with the Ghostery extension available on Firefox, Chrome, Safari, Explorer or Opera.
8.5. Systems for measuring user behaviour
Systems for measuring user behaviour are installed on our site: A/B Tasty, Hubspot, Optimizely, Visual WebSiteOptimizer, Hotjar, Clickfunnel, OptinMonster.
These systems make it possible to test new versions of a site, to understand which elements a web user reacts to or to determine which content they ignore, to understand how they navigate the site in order to make it more effective.
You can block these systems by blocking the deposit of associated cookies with the Ghostery extension available on Firefox, Chrome, Safari, Explorer or Opera.
8.6. Systems linked to social networks
We may include on our site computer applications from third parties that allow you to share the content of our site with other people or to inform these other people of your consultation or your opinion regarding the content of our site. This is particularly the case with the "Share" and "Like" buttons from social networks such as Facebook, Twitter, Google +, etc.
Systems linked to social networks are installed on our site: Facebook widget, Google Plus, Twitter, Linkedin, Instagram, Pinterest, Youtube, Snapchat.
These systems allow you to share content on our site with other people or to let these other people know your opinion about content on our site. This is particularly the case for the "Share" and "Like" buttons on social networks such as Facebook, Twitter, Google +, etc.
You can block these systems by blocking the placement of the associated cookies with the Ghostery extension available on Firefox, Chrome, Safari, Explorer or Opera.

9. Data collected, processed and analysed outside the European Union
Most of the data that Neodia collects is stored, processed and analysed in the European Union.
However, Neodia transfers some of your Data outside the European Union, after checking that these services operate in compliance with the data protection regulations in force in the European Union.
Upon request to our Data Protection Officer, we can provide you with more information about these transfers.

10. Securing your data
Neodia is required by law to implement the technical and organisational measures necessary to ensure the security of your data. These measures have been determined on the basis of our knowledge of the risks, existing security technologies, their costs and the associated risks and the level of protection required either by the nature of the data collected or by the status of the persons on whom the data is collected.

11. Evolution of personal data collection, use and analysis practices.
These regulations will be updated regularly.

12. Data Protection Officer (DPO)
Our company's Data Protection Officer can be contacted by post at
Data Protection Officer, Neodia 17 rue etex, 75018 Paris